Introduction to Lean Service

Announcing our interactive workshop on Introduction to Lean Service! This comprehensive training session is designed for individuals seeking to deepen their understanding of lean principles and their application within service industries. Whether you are looking to start your lean journey or accelerate existing efforts, this workshop is tailored to provide you with the knowledge and skills necessary to transform your service value streams, office operations, production support, and virtual work environments.

Workshop Objectives:

Upon completing this workshop, participants will:

• Grasp the foundational concepts, philosophy, and benefits of lean thinking as applied to service industries.
• Understand the contrast between lean service cultures and traditional service organizational cultures.
• Learn to define customer value and identify service and support function value streams.
• Master the principles of creating flow, utilizing pull, and pursuing operational excellence across various service domains.
• Acquire insights into the lean operating and management systems, alongside essential leadership behaviors for fostering a lean culture.
• Gain practical knowledge through exercises and discussions on how to commence or enhance their lean transformation journey.

Workshop Outline:

1. Icebreaker: An engaging activity to introduce participants to each other and to the concept of lean thinking.
2. Origins and Evolution of Lean Thinking: A historical overview highlighting the development and significance of lean principles over time.
3. Lean Services - Purpose, Objectives, and Benefits: Exploring the core objectives and the advantages of implementing lean in the service sector.
4. Lean Service Culture vs. Traditional Service Organizational Culture: Contrasting lean service methodologies with conventional service approaches.
5. Defining Customer Value and Identifying Service and Support Function Value Streams: Techniques for pinpointing customer needs and streamlining service delivery processes.
6. Creating Flow, Utilizing Pull, and Pursuing Operational Excellence: Strategies for enhancing efficiency in service value streams, office operations, production support, and virtual work.
7. Batch vs. Flow Group Exercise: A practical exercise to demonstrate the benefits of flow over batch processing in service environments.
8. Overview of the Lean Operating and Management Systems: Insight into the systems and structures that support a sustainable lean transformation.
9. Recommended Lean Transformation Steps: Guided steps for initiating or advancing lean practices in service value streams, office operations, production support, and virtual work.

Who Should Attend?

This workshop is ideal for professionals in service industries, including those in leadership positions, operations, support functions, and anyone interested in applying lean principles to improve efficiency and customer satisfaction.

Zoom Link:

https://us02web.zoom.us/j/86202031909?pwd=UFQvTjVqTzdSN3VycXpKNTFUUDJwdz09

Meeting ID: 862 0203 1909

Passcode: 057998